Publications

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2020–Present

Refereed Journal Article (Peer-reviewed)

  • Costa, C. & Ghosh, S. (2025). AI and Automation: Harmonizing Machine Efficiency and Human Expertise in Crafting Customer Service Content. At the Interdisciplinary Journal of Information, Knowledge, and Management, an Informing Science Institute (ISI) Journal. [Full Paper] [Student Co-author] [Under Review]
  • Ghosh, S. & Shah, C. (2025). Spoken Conversational Search: Evaluating the Effect of System Clarifications on User Experience through Wizard-of-Oz Study. In Journal of the Association for Information Science and Technology. http://doi.org/10.1002/asi.24974 [Full Paper] [Acceptance Rate: 8%]
  • Ghosh, S., Gogoi, J., & Chua, K. (2024). Exploring the economics of conversational search sessions. Aslib Journal of Information Management, 76(4), 613-628. [Full Paper] [Student Co-author]
  • Bayeck, R. Y., Colavizza, G., Bunn, J., Bell, M., & Ghosh, S. (2022). Recommendations on Using Artificial Intelligence in Archival Appraisal and Selection. Comma, 2022(1), 219-225. https://www.liverpooluniversitypress.co.uk/doi/10.3828/coma.2022.22 [Full Paper]

Refereed Conference Papers (Peer-reviewed, Proceedings)

  • Charette, C. & Ghosh, S. (2025). From Queries to Conversations: Examining Human–GenAI Information-Seeking Through Belkin’s Cognitive Communication Model. In Proceedings of the Association for Information Science and Technology [Full Paper] [Student Co-author] [Accepted]
  • Aguiñaga, J., Mooradian, N., Ghosh, S., & Hofman, D. (2025). Evolution of Reference Services in the Era of Generative Artificial Intelligence. In Proceedings of the Association for Information Science and Technology [Full Paper] [Accepted]
  • Ghosh, S., Malempati, K., & Charette, C. (2025). Human-AI Collaborative Content Analysis: Investigating the Efficacy and Challenges of LLM-Assisted Content Analysis for TikTok Videos on Palliative Care. In Proceedings of the Association for Information Science and Technology [Full Paper] [Student Co-author] [Accepted]
  • Shinde, G., Kirstein, T., Ghosh, S., & Franks, P. C. (2025). Tracing the Past, Predicting the Future: A Systematic Review of AI in Archival Science. In Proceedings of the Association for Information Science and Technology [Full Paper] [Student Co-author] [Accepted]
  • Weiss, A., Ghosh, S., & Johnson, F. (2025). Toward a Methodology Using Dehumanization to Understand the Spread of Misinformation. In Proceedings of the Association for Information Science and Technology [Short Paper] [Student Co-author] [In Progress]
  • Weiss, A., Ghosh, S., & Johnson, F. (2025, May). Exploring Dehumanization and Infrahumanization as Underlying Factors in Misinformation Belief and Spread. In Proceedings of the Annual Conference of CAIS/Actes du congrès annuel de l'ACSI. [Full Paper] [2025 CAIS Best Paper by a Practitioner Award] [Student Co-author]
  • Weiss, A., Ghosh, S., & Johnson, F. (2025, March). Exploring Self-dehumanization as a Factor in Misinformation Belief and Spread. In Proceedings of the 2025 ACM SIGIR Conference on Human Information Interaction and Retrieval (pp. 326-332). [Short Paper] [Student Co-author] [Acceptance Rate: 29%]
  • Costa, C., & Ghosh, S. (2025). Empowering customer service with generative AI: enhancing agent performance while navigating challenges. Information Research, 30(iConf (2025)), 150–158. https://doi.org/10.47989/ir30iConf47566 [Student Co-author] [Acceptance Rate: 50%]
  • Attar, N., Ghosh, S., Villagran, M. A., & Hofman, D. (2025, April). Enhancing Enrollment and Participation in Computing Ethics through CIRCLE: Cross-Campus Responsible Computing Learning Experiences. In 2025 IEEE Global Engineering Education Conference (EDUCON) (pp. 1-4). IEEE. [Short Paper]
  • Ghosh, S., Ghosh, S., Dewitt, N., & McCoy, D. (2025). Unmasking Public Sentiment: A Sample Efficient Approach to Analyzing Twitter Opinion on US Aid to Ukraine. In Proceedings of the 58th Hawaii International Conference on System Sciences (HICSS), 2459–2469. [Full Paper] [Student Co-author] [Acceptance Rate: 35-45%]
  • Tai, I. & Ghosh, S. (2024). Integrating AI into Library Systems: A Perspective on Applications and Challenges. In 2024 ACM/IEEE Joint Conference on Digital Libraries (JCDL 2024). https://hdl.handle.net/10125/109140. [Full Paper] [Student Co-author] [Acceptance Rate: 20-23%]
  • Ghosh, S., Ghosh, S., & Shah, C. (2023). Toward Connecting Speech Acts and Search Actions in Conversational Search Tasks. In 2023 ACM/IEEE Joint Conference on Digital Libraries (JCDL). p 119-131. DOI: 10.1109/JCDL57899.2023.00027 [Full Paper] [Vannevar Bush Best Paper Award Nomination] [Student Co-author]
  • Ghosh S, Thajudeen J. (2023). Voices of the Stacks: A Multifaceted Inquiry into Academic Librarians' Tweets. In Proceedings of the Association for Information Science and Technology, 60(1):166-178. ISSN: 2373-9231. [Full Paper] [Student Co-author]
  • Caceres, I. & Ghosh, S. (2022). The Sound of Music: From Increased Personalization to Therapeutic Values. In 2022 Information Seeking in Context (ISIC) conference, Berlin, Germany. [Full Paper] [Best Paper Nomination]‍ [Student Co-author]
  • Cannon, E., Crouse, B., Ghosh, S., Rihn, N., & Chua, K. (2022, January). “Don’t Downvote A$$$$$ s!!”: An Exploration of Reddit’s Advice Communities. In Proceedings of the 55th Hawaii International Conference on System Sciences. [Full Paper] [Student Co-authors]
  • Ghosh, S. (2021). “Can You Search for Me?”: Understanding and Improving User‐System Dialogues for Complex Search Tasks. Proceedings of the Association for Information Science and Technology, 58(1), 173-184. [Full Paper]
  • Ghosh, S., & Ghosh, S. (2021). “Do Users Need Human-like Conversational Agents?”–Exploring Conversational System Design Using Framework of Human Needs. In Proceedings of Second International Conference on Design of Experimental Search & Information REtrieval Systems, Padova, Italy, September 15-18, 2021. [Full Paper] [Student Co-author]
  • Ghosh, S. & Ghosh, S. (2021). Classifying Speech Acts using Multi-channel Deep Attention Network for Task-oriented Conversational Search Agents. In Proceedings of the 2021 ACM SIGIR Conference on Human Information Interaction and Retrieval (CHIIR’ 21), March 14-19, 2021, Canberra, ACT, Australia. [Short Paper] [Student Co-author]
  • Ghosh, S. (2021). Predicting Question Deletion and Assessing Question Quality in Social Q&A Sites using Weakly Supervised Deep Neural Networks. In Proceedings of the 54th Hawaii International Conference on System Sciences (p. 2699). [Full Paper]
  • Ghosh, S., & Shah, C. (2020). Identifying Citation Sentiment and its Influence while Indexing Scientific Papers. In Proceedings of the 53rd Hawaii International Conference on System Sciences (HICSS). January 7-10, 2020. Grand Wailea, Maui, HI. [Full Paper]

Book

  • Ghosh, S., Fu, H., Hofman, D., & Mehra, B. (2026). Assessing Artificial Intelligence and Social Justice Intersections: Challenges and Opportunities. In Advances in Librarianship series, Emerald Group Publishing. [Book] [Proposal Accepted; Contract Signed; In Progress]

Book Chapter (Editor-reviewed)

  • Ghosh, S. (2026). Governing and Designing AI‑Mediated Library Services. In Library and Information Science Education around the World: Historical Trends, Current Perspectives and Future Projections. IFLA Series Publications. [Book Chapter] [In Progress]
  • Ghosh, S. (2023). Sentiment-aware design of human–computer interactions: How research in human–computer interaction and sentiment analysis can lead to more user-centered systems? In Computational Intelligence Applications for Text and Sentiment Data Analysis (pp. 209-224). Academic Press. [Book Chapter]

Articles in Research-Intensive Venues (Editor-reviewed)

  • Ghosh, S., & McCoy, D. (2024). Looking ahead: Incorporating AI in MLIS competencies. School of Information Student Research Journal, 14(1), 3. [Full Paper] [Student Co-author] [highlighted by InfoDocket: link]
  • Spina, D., Trippas, J. R., Thomas, P., Joho, H., Byström, K., Clark, L., Craswell, N., Czerwinski, M., Elsweiler, D., Frummet, A., Ghosh, S.... & Sitbon, L. (2021). Report on the Future Conversations Workshop at CHIIR 2021. In SIGIR Forum (Vol. 55, No. 1, p. 22). [Report]
  • Ghosh, S. (2021). Designing Human-Computer Conversational Systems using Needs Hierarchy. School of Information Student Research Journal, 11(1), 3. [Full Paper]

Conference Panels and Posters (Peer-reviewed, Proceedings)

  • Fu, H., Cao, F., Li, Y., & Ghosh, S. (2025). AI Readiness in Libraries: A Technology– organization– environment framework for Action. In Proceedings of the Association for Information Science and Technology. [Poster] [Accepted]
  • Fu, H., Ghosh, S., Hofman, D., & Mehra, B. (2025). AI and Social Justice in LIS. In Proceedings of the Association for Information Science and Technology. [Poster] [Accepted]
  • Dinh, L., Hong, L., Dumas, C., Patin, B., Ghosh, S., & Khoury, C. (2024). Social Media and Crisis Informatics Research in LIS (SIG-SM). Proceedings of the Association for Information Science and Technology, 61(1), 749-753. [Panel]
  • Hofman, D., Novin, A., Ghosh, S., & Mohammadi, E. (2024). AI4LIS: Towards a Research Agenda. Proceedings of the Association for Information Science and Technology, 61(1), 767-769. [Panel]
  • Ghosh, S., Gwizdka, J., Lewandowski, D., Reynolds, R., Rieh, S. Y., Heck, T., & Imeri, A. (2023). Search Systems and Artificial Intelligence: Enhancing Searching as Learning Approaches to Counter Misinformation. Proceedings of the Association for Information Science and Technology, 60(1), 775-779. [Panel]
  • Dumas, C., Ghosh, S., Hong, L., Karami, A., & Vaidya, P. (2023). Online Incivility and Contextual Factors: Data‐Driven Detection and Analysis. Proceedings of the Association for Information Science and Technology, 60(1), 770-774. [Panel]

Conference Workshops (Peer-reviewed, Not in Proceedings)

  • Dinh, L., Hong, L., Ghosh, S., Dumas, C., Zheng, H., Ma, C. (2025). 5th Annual Workshop on Social Media Research, Challenges, and Opportunities. At the Association for Information Science and Technology (ASIS&T) Annual Meeting, Washington D.C., USA. [Workshop] [Accepted]
  • Hong, L., Ghosh, S.; Dumas, C.; & Zheng, H. (2024). The 4th Annual Workshop on Social Media Research, Challenges, and Opportunities. At the Association for Information Science and Technology (ASIS&T) Annual Meeting, Calgary, Canada. [Workshop]
  • Ghosh, S.; Dumas, C.; Karami, A.; & Hong, L. (2023). The 3rd Annual Workshop on Social Media Research, Challenges, and Opportunities. At the Association for Information Science and Technology (ASIS&T) Annual Meeting, London, UK. [Workshop]
  • Villagran, M., Hofman, D., & Ghosh, S. (2023). Investigating CIRCLE: Convergence of Learning Experiences. At the 2023 Civics of Technology Conference. [Presentation]
  • Ghosh, S., Ilhan, A., Hofman, D., & Villagran, M. (2023). Introduction to the Minitrack on Human-centered Digital Privacy Solutions for Digital and Social Media. In Proceedings of the 56th Hawaii International Conference on System Sciences (HICSS). HICSS Special Track on DSM: Human-centered Digital Privacy Solutions for Digital and Social Media. [Special Track]
  • Villagran, M., Hofman, D., & Ghosh, S. (2022). Understanding Sexual and Gender Minority Privacy. At ALISE 2022 Annual Conference. [Juried Panel]
  • Franks, P.C., Ghosh, S., Hofman, D., & Mooradian, N. (2022). “AAA”: Are you an AI-Aware Archivist?. At 2022 NAGARA Annual Conference: Exploring the Information Wilds! [Panel]
  • Ghosh, S. (2021). Understanding Human-System Dialogues for Conversational Search Tasks. At Early Career Colloquium (ECC), iConference 2021.

Preprints

  • Kaya, Z. N., & Ghosh, S. (2024). Decoding Large-Language Models: A Systematic Overview of Socio-Technical Impacts, Constraints, and Emerging Questions. arXiv preprint arXiv:2409.16974. http://arxiv.org/abs/2409.16974 [Full Paper] [Student Co-author]
  • Shinde, G., Kirstein, T., Ghosh, S., & Franks, P. C. (2024). AI in Archival Science - A Systematic Review. http://arxiv.org/abs/2410.09086 [Full Paper] [Student Co-author]

Other Presentations & Panels (invited, unreviewed, or informal), Workshops, Guest Lectures, and Posters

  • Barefoot, R., Ghosh, S. & Tunon, J. (2025). How I Use AI in Teaching? At T3, SJSU. [Presentation]
  • Ghosh, S. (2024). Bridging Sociotechnical Divides: Trustworthy AI for Community Well-Being and Fair Decision-Making. At the Second University Scholar Series, SJSU. November 6th, 2024.
  • Ghosh, S. (2024). “Did AI help you write this?”: Analyzing and Differentiating Large Language Model Outputs from Human-Generated Texts. At the IDS Fall 2024 Faculty Research Presentation, SJSU. December 4th, 2024. [Presentation]
  • Ghosh, S., Hofman, D., Villagran, M.A.L., Aguiñaga, J. (2024). Successful Grant Seeking Experience. At the iSchool Online Research Meetup. October 31st, 2024. [Invited Panel]
  • Chow, A., Ghosh, S., & Mooradian, N. (2024). Spring Fling: Is AI a Friend or Foe? At the California Library Association (CLA). April 11th, 2024. [Invited Panel]
  • Ghosh, S. (2024). Understanding and Applying AI in Libraries: Present and Future. At Clemson Libraries. March 20th, 2024. [Invited Talk]
  • Ghosh, S., Ghosh, S., & Shah, C. (2024). Overview of Paper ‘Toward Connecting Speech Acts and Search Actions in Conversational Search Tasks.’ At the 8th SCAI (Search-Oriented Conversational AI) Workshop, CHIIR 2024, Sheffield, UK. March 14th, 2024. [Invited]
  • Ghosh, S. (2024). Libraries of the Future: Impact of Latest AI Developments. At the International Conference on Interdisciplinary Collaboration and Opportunities: Social Science, STEM and Information Science (Valedictory Session). February 28th, 2024. [Invited Talk]
  • Ghosh, S. (2024). Navigating the Future of AI in Libraries. At Tampa Bay Library Consortium. February 20th, 2024. [Invited Talk]
  • Bushey, J., Franks, P., Ghosh, S., & Hofman, D. (2023). SJSU Faculty Research Participation in the InterPARES Trust AI Project. At CPGE RSCA Advisory Committee, SJSU [Panel]
  • Ghosh, S., Hofman, D., & Pendyala, V. (2023). Experience with the SJSU University Grants Academy: A Faculty Panel. At CPGE RSCA Advisory Committee, SJSU [Panel]
  • Ghosh, S. (2023). Research Method of the Month (October 2023) (Topic: Quantitative Methods). At the Gateway PhD Monthly Meeting, School of Information, SJSU. [Presentation]
  • Ghosh, S., Harris, C., & Pavlik, J. (March 2023). Generative AI in Libraries, Education, Writing, and Research. At Library Tech Talks with Joyce Valenza: Changes and challenges in the information landscape, Rutgers University. [Invited Panel]
  • Ghosh, S. & Mooradian, N. (2023). ChatGPT: What Do Our Students Know That We Should Know? At T3, SJSU. [Presentation]
  • Ghosh, S., Mooradian, N., Benoit, G., & Tunon, Johanna (2023). AI in the Classroom. At T3, SJSU. [Presentation]
  • Chow, A., Cervone, F., …Ghosh, S., … & San Nicolas-Rocca, T. (2023). CLA - Trends in the LIS Field and Profession. At the 2023 California Library Association Conference. [Presentation]
  • Shah, C., Shapira, O., Chow, A., Glaser, N., & Ghosh, S. (2022). AI; UX and Usability; Cybernetic. At the 2022 Information Science Summit. [Panel]
  • Ghosh, S. (2022). Designing Conversational AI: Helping Agents Understand Human Dialogues. At RSCA in Five: Big Data and Data Science. [Presentation]
  • Ghosh, S. (2022). Privacy-aware Intelligent Conversational Systems. At Library 2.0 Mini-Conference. [Presentation]
  • Ghosh, S. & Ilhan, A. (2022). Productive Methods and Scholarly Communication (Information Science Slam). At the 2022 ASIS&T Annual Meeting, Pittsburgh, USA.
  • Ghosh, S. & Ilhan, A. (2022). How to Prepare for Academia and Industry? - The Million-dollar Question. At the 2022 ASIS&T Annual Meeting, Pittsburgh, USA.
  • Ghosh, S. (2022). Addressing Selection/Appraisal Biases with Artificial Intelligence. At Artificial Intelligence in Archival Appraisal & Selection, International Council on Archives/Hub for AI Research in Archives. [Webinar]
  • Ghosh, S., Schuh, J., Bunn, J., Bell, M., Young, P., & Venkata, S. (2022). Guidelines for the use of AI in archival Appraisal/Selection. At Artificial Intelligence in Archival Appraisal & Selection, International Council on Archives/Hub for AI Research in Archives. [Working Session]
  • Ghosh, S. (2022). Designing Intelligent Systems for Sociotechnical Problems. At iSchool Faculty Research Committee (FRC) Meet-up. [Presentation]
  • Ghosh, S. (2022). Designing User-Centered Conversational Search Systems. For Interactive Information System Evaluation (Fall 2022), University of Oklahoma. [Guest Lecture]
  • Franks, P., Ghosh, S., & Butler, A. (2022). Literature Review Prepared for Employing AI for Retention & Disposition in Digital Information and Recordkeeping Systems. InterPARES. [Report] [Student Co-author]
  • Franks, P., Ghosh, S., & Butler, A. (2022). Annotated Bibliography Prepared for Employing AI for Retention & Disposition in Digital Information and Recordkeeping Systems. InterPARES. [Report] [Student Co-author]
  • Gogoi, J., Ghosh, S., & Ghosh, S. (2021). Applying AI for PII Detection. List of products for the study “Personal Information Content Assessment,” InterPARES. [Report] [Student Co-author]
  • Ghosh, S. (2021). Advancing Information Systems using AI - A closer look into Voice-based Conversational Systems and its applications in Library Science. SJSU ASIS&T. [Keynote Video]
  • Ghosh, S. (2021). Understanding and Designing User-centered Conversational Search Systems. Wednesday Workshop Series, College of Professional and Global Education (CPGE). [Presentation] [Video]
  • Ghosh, S. (2021). 2021 OCLC LEADING Data Challenge, OCLC. [Data Challenge]
  • Ghosh, S. (2020). Towards User-centered, Anthropomorphic, and Explainable Conversational Search System. Wednesday Workshop Series, College of Professional and Global Education (CPGE). [Presentation] [Video]

Scholarly Blog Posts

  • Ghosh, S. & Costa, C. (2025). Empowering Customer Service with Generative AI (CIRI). [Blog Post]
  • Ghosh, S. (2021). Future of AI in Libraries. School of Information Center for Information Research & Innovation (CIRI). [Blog Post]

2015–2019

Refereed Conference Paper (Peer-reviewed)

  • Ghosh, S. & Ghosh, S. (2019). Exploring the Ideal Depth of Neural Network when Predicting Question Deletion on Community Question Answering. In Forum for Information Retrieval Evaluation (in press). Springer, Cham. [Short Paper]
  • Ghosh, S., & Shah, C. (2019). Session-based Search Behavior in Naturalistic Settings for Learning-related Tasks. In Proceedings of International Conference on Information and Knowledge Management (CIKM). November 3-7, 2019. Beijing, China. [Short Paper]
  • Ghosh, S. (2019). Informing the Design of Conversational IR Systems: Framework and Result Presentation. In Proceedings of the 42nd International ACM SIGIR Conference on Research and Development in Information Retrieval (pp. 1454-1454). ACM. [Doctoral Consortia]
  • Ghosh, S. (2019). Exploring Result Presentation in Conversational IR Using a Wizard-of-Oz Study. In European Conference on Information Retrieval (pp. 327-331). Springer, Cham. [Doctoral Consortia]
  • Ghosh, S. (2019). Investigating Result Presentation in Conversational IR. In Proceedings of the 2019 Conference on Human Information Interaction and Retrieval (pp. 421-424). ACM. [Doctoral Consortia]
  • Ghosh, S., Rath, M., & Shah, C. (2018). Searching as learning: Exploring search behavior and learning outcomes in learning-related tasks. In Proceedings of the 2018 Conference on Human Information Interaction & Retrieval (pp. 22-31). ACM. [Full Paper]
  • Ghosh, S., & Shah, C. (2018). Towards automatic fake news classification. Proceedings of the Association for Information Science and Technology, 55(1), 805-807. [Full Paper]
  • Rath, M., Ghosh, S., & Shah, C. (2018). Exploring online and offline search behavior based on the varying task complexity. In Proceedings of the 2018 Conference on Human Information Interaction & Retrieval (pp. 285-288). ACM. [Short Paper]
  • Reynolds, R., Meyers, E., Ghosh, S., & Novin, A. (2018). Beyond Bloom’s Taxonomy: Integrating “searching as learning” and e‑learning research perspectives. Proceedings of the Association for Information Science and Technology, 55(1), 726-729. [Short Paper]
  • Singh, V. K., Ghosh, S., & Jose, C. (2017). Toward multimodal cyberbullying detection. In Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems (pp. 2090-2099). ACM. [Extended Abstract]
  • Ghosh, S., Ghosh, S., & Das, D. (2017). Sentiment identification in code-mixed social media text. In International Conference on Intelligent Text Processing and Computational Linguistics (CICLING), Budapest, Hungary. [Full Paper]
  • Ghosh, S., Ghosh, S., & Das, D. (2017). Complexity metric for code-mixed social media text. Computación y Sistemas, 21(4), 693-701. [Full Paper]
  • Ghosh, S., Ghosh, S., & Das, D. (2016). Part-of-speech tagging of code-mixed social media text. In Proceedings of the Second Workshop on Computational Approaches to Code Switching (pp. 90-97). [Full Paper]
  • Ghosh, S., Das, D., & Chakraborty, T. (2016). Determining sentiment in citation text and analyzing its impact on the proposed ranking index. In International Conference on Intelligent Text Processing and Computational Linguistics (pp. 292-306). Springer, Cham. [Full Paper]

Conference Panels and Workshops (Peer-reviewed)

  • Ghosh, S., Maitra, P., & Das, D. (2016). Feature Based Approach to Named Entity Recognition and Linking for Tweets. In # Microposts, WWW2016 (pp. 74-76). [Workshop Paper]
  • Ghosh, S., Ghosh, S., & Das, D. (2016). Labeling of Query Words using Conditional Random Field. At Mixed Script Information Retrieval at Forum for Information Retrieval Evaluation (FIRE) 2015. [Workshop Paper]
  • Maitra, P., Ghosh, S., & Das, D. (2016). Authorship Verification-An Approach based on Random Forest. At PAN at CLEF 2015. [Workshop Paper]

Doctoral Dissertation

  • Ghosh, S. (2020). Exploring intelligent functionalities of spoken conversational search systems (Doctoral dissertation, Rutgers University-School of Graduate Studies).

Refereed Conference Poster (Peer-reviewed)

  • Ghosh, S., & Shah, C. (2017). Information seeking in learning‐oriented search. Proceedings of the Association for Information Science and Technology, 54(1), 682-684. [Poster]